Help and Support Channels

  • 1 hour ticket response time
  • A one hour Inquiry Solution Warranty

  • Each ticket that you post to our technical assist Department will be replied to within about one hour. The basic inquiries shall be addressed instantly. Nonetheless, if the support question you have submitted needs the assistance of a trained technician, we’ll address the ticket to him and will let you know about the hold–off.

  • Top quality support service
  • Top–class Customer Help Service

  • Our technical help and support staff is going to be on duty for you day and night to to respond to all support demand tickets that you send. We offer technical help and support for all the software programs that are pre–installed on your hosting server. These include our custom made Web Site Control Panel, the selected Operating System plus the server management panel (with respect to the VPS type).

  • Intuitive help center
  • A Descriptive Help Section

  • Each part of the Web Site Control Panel that is included with no charge with your VPS features an internal articles base. One can find a variety of in–depth how–to posts and a range of step–by–step video courses that present all the common site managing duties. You can start using them by hitting the Help or Video buttons in the upper right side of each Control Panel section.