1 hour ticket response
We are focused on offering a fast and accurate reply to each support ticket submitted by a client. Our skillful client service staff members will examine your issue and will think of the most efficient solution. We offer a 1–hour response time guarantee for all tech support tickets. Actually, our average support ticket response time has proved to be twenty minutes.
An Excellent Help Desk Service
Our client care staff representatives possess substantial experience in the Linux shared web hosting services world and are qualified enough to deliver a prompt answer to your problem. If, however, the case at hand is not within the competency of a support technician, the customer support ticket will be sent to a developer or administrator for additional assistance.
An Easy–to–Navigate Help Section
To help you find a quick suggestion on how you can use a specific feature, we have incorporated a truly user–friendly Help section in the Web Site Control Panel. You can browse through a large selection of web hosting account management articles and website administration articles, take a peek at the F.A.Q. section or check our how–to video tutorials.
