Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center Section

  • In the Web Site Control Panel you can find a detailed Help section offering many instructional articles and frequently asked questions. They are answered by our support team of experienced techs. Simply type in your question and our intelligent platform will return the best possible answer.

  • Top quality support service

  • Educational Videos

  • For those who’d rather discover how to resolve a typically encountered issue by watching an educational video, we’ve added a collection of video tutorials to our Web Site Control Panel. All the video clips are brief and simple to grasp. They offer step–by–step demonstrations of different site administration actions.

  • Intuitive help center

  • A 60–Minute Support Ticket Response Time Guarantee

  • All our semi–dedicated servers are backed up by a 24x7 help desk support service and feature a one–hour response time guarantee. Our seasoned customer service technicians will be available to you 24/7 and will solve any issue that you might possibly come across within maximum 60 minutes after the customer support ticket submission. Normally, a reply will be provided to you within 20 minutes.