Client Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Ticket Response Guarantee

  • All your assistance requests will be attended to in no more than 1 hour after the ticket or email was submitted. If your case needs additional assistance from a server administrator, we will direct the support ticket or the e–mail to the person in charge, without delay and we will leave a comment to let you know that more time will be required for discovering the optimal solution. Furthermore if you order the Admin Services package, any of the server management tasks included there will be completed whenever you specify.

  • Top quality support service

  • A Top–Quality Customer Service

  • Our client support team will be online for you 24x7 if you need assistance while working with the Web Site Control Panel or with any of the applications that we preinstall for you on the dedicated web hosting server. Furthermore if you need help handling all the day–to–day administration tasks on your dedicated web hosting server, you can take advantage of our Admin Services package, which includes backup hard disk storage space, Operating System updates on a weekly basis, troubleshooting and software installation services, server monitoring and restarting services, etc.

  • Intuitive help center

  • An Intuitive Help Section

  • Each Linux dedicated hosting server is fitted out with our charge–free Web Site Control Panel, which sports a fully detailed knowledgebase plus a selection of how–to video tutorials. Whenever you require assistance working with the Web Site Control Panel, just push the Videos or Help buttons in the upper right corner.