Being able to get in touch with your shared web hosting supplier if you have any type of questions or encounter any problems is really important and how quickly they will answer back and take action is usually essential, particularly if your website is business-oriented, as more downtime could mean losing potential customers. The support solutions are, in addition one way to distinguish genuine suppliers from resellers. The latter in most cases answer just to e-mail messages or support tickets and you may have to wait for a day or longer to get an answer. When your issue needs several responses, you'll end up losing days in order to have a problem solved. Using the services of a genuine and trustworthy web hosting company, you'll be in a position to get in touch with the support team anytime and get a prompt reply whatever the issue or the question is - pre-sales, customer or tech one.

24/7 Customer Support in Shared Web Hosting

We provide 24/7 billing, customer and tech support for all of our Linux shared web hosting services. Even if you are not our customer yet and you have some questions, we will assist you right away and give you the needed info, to give you a choice to make the very best decision when you obtain a new website hosting account. We're available anytime, including weekends and holidays, and we provide various ways of communication to get in touch with us - phone, live chat, email messages and support tickets. For your convenience, we now have a couple of phone numbers around the world, thus you will be able to call the one which is closer to you. The max response time for your email messages and your tickets is 1 hour. The typical response time is around 15-20 min, which means that you can forget about waiting for days and nights to receive assistance for any task or issue, whatever its difficulty.

24/7 Customer Support in Semi-dedicated Hosting

All the semi-dedicated hosting services that we supply feature 24/7 customer and technical support, so regardless of what issue you have, you're able to contact us and we will help you without delay. The guaranteed response time for each email message or trouble ticket that you open via your Hepsia website hosting Control Panel is only 1 hour; the actual reply time hardly ever is more than 20 minutes. We also offer phone support with several local numbers around the world as well as a live chat, so that you can get in touch with us and receive additional information about our solutions even if you do not have an account yet. We're able to assist you with any question or a problem you may have - payment methods, plan specs, e-mail configuration, web hosting account settings, etcetera. If you use our services, you will not ever encounter a scenario where you should wait for a few days to get a problem solved like you'll need to do with numerous other service providers.

24/7 Customer Support in VPS Hosting

Using our Linux VPS hosting services, you won't have to wait for more than 1 hour to receive help for any kind of difficulty that you may encounter with the server or the software that comes pre-installed with it. We warrant this short answer time for all the support tickets that you open via your billing Control Panel or e-mail messages which you send to our technical support crew. We also have local phone numbers in several countries around the world and a live chat service where we are able to assist you with pre-sales, billing and common questions. Customer and technical support is available 24/7/365 through the different means of communication, so regardless what your question or issue is, there will always be somebody to help you right away. In the event that you need help with third-party software, that you cannot set up or which gives you troubles, you can take advantage of the Managed Services upgrade package that we provide for all our VPS plans.

24/7 Customer Support in Dedicated Web Hosting

When you purchase a dedicated server through us, you are able to get in touch with us at any time using various channels and the maximum time that you will have to wait for a response is approximately 1 hour, which means that you can forget about waiting an entire day. Our customer and tech support service is present 24/7 regardless of whether it is a weekend or a holiday and we will help you with anything related to the applications that are pre-installed on the server. To get in touch with us about a tech issue, you'll be able to open a support ticket through the Help section of your billing Control Panel or you could send us an e-mail message. In case you have any kind of general questions or you would like to learn more about our web hosting solutions before you order, you may also employ our live chat or you could call one of the local numbers that we have in different countries around the world. In case you need assistance with third-party software that you are unable to install or manage effectively, you're able to add the Managed Services upgrade to your current plan and our system administrators will assist you.