If you ever experience a problem with your website and are incapable of tackling it on your own, ask the respective hosting company’s technical support staff to assist you to bring the website back online. A prompt solution would be the perfect scenario, but lots of companies answer within 24 hours and even more, particularly if you are doing business with a reseller. Even if your problem can be swiftly resolved, your site may not function satisfactorily or it may not be accessible whatsoever for a long interval, so you may lose potential clients as it is quite unlikely that anyone would revisit a broken website. That is why, you need to make certain not only that you can reach your web hosting company, but also that they can answer and help you in a well-timed manner. If an application update does not proceed as planned or you delete something unintendedly, for instance, the site must be restored swiftly so as to prevent prolonged unreachability.

One-Hour Response Guarantee in Shared Web Hosting

With a shared web hosting from us, you can just forget about waiting around for hours and hours, or even one whole day, to get a response to an email or a trouble ticket. Irrespective of when you touch base with us, we’ll help you out within no more than sixty minutes with any technical or sales inquiries that you might have. As a matter of fact, our actual reply time hardly ever exceeds 20 to 30 minutes. Since we are at your disposal 24 hours a day, 7 days a week, you’ll always receive support in a timely manner and we know precisely how vital this is in the electronic era. As soon as you contact us, we’ll respond to your questions. In case you encounter any technical problem, we will rectify it instead of you, or we’ll provide you with all the required information if there is something that you need to do on your end.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server account from our company, you can take advantage of our fast support services. You will get a response to any trouble ticket posted from the web hosting Control Panel or email sent to our client and technical support team within the hour. The response time is guaranteed and it is valid irrespective of the matter – billing or technical. Often, it takes significantly less time to examine and sort out a problem. We will give you more information in case the solution involves something that has to be done on your end. In case you touch base with us during weekends or national holidays, the response time will be exactly the same and since our support staff is available 24 hours a day, you will receive immediate help for any general, technical or billing issue irrespective of what time of day or night it is.