A ticketing system is the most widespread medium of correspondence that hosting companies offer to their clients. It is usually part of the billing account and is the very best way to handle a problem that requires a certain amount of time to examine or that needs to be forwarded to a server administrator. In this way, all replies given by either side will be stored in the same location in case someone else needs to work on the problem at hand and the information already exchanged in the ticket will be accessible to all parties. The negative aspect of deploying a ticketing system with most web hosting platforms is that it is not integrated into the web hosting Control Panel, which implies that you’ll have to sign in and out of at least two accounts in order to complete a particular operation or to contact the company’s tech support team. In case you desire to administer a couple of domains and each one is hosted in its own account, you will have to use an even larger number of accounts at the same time. Additionally, it can take a significant span of time for the hosting provider to answer your ticket requests.

Integrated Ticketing System in Shared Web Hosting

In stark contrast to what you may find with a lot of other web hosting companies, the support ticket system that we use with our Linux shared web hosting services is an essential part of the Hepsia hosting Control Panel, which comes with all accounts. You won’t need to memorize different logon credentials, as you’ll be able to manage your tickets and the web hosting account itself from one single place. So, in case you’ve got a query or confront a challenge, you can get in touch with our client support engineers on the spur of the moment. Our ticketing system includes a clever search mechanism. This means that even in case you have submitted multiple tickets through the years, you will be able to find the one that you need in no time. Also, you can read knowledge base suggestions for handling common problems.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which comes with all our semi-dedicated hosting services, was developed with the belief that you should be able to manage everything connected with your account from one single place and the support tickets are not an exception. Our ticketing system is built into the Hepsia Control Panel, so, if you have an enquiry or bump into a challenge, you can contact our technical support team representatives on the spur of the moment without the need to sign into another system. You can browse through your website files or check a variety of account settings whilst submitting a new ticket or reading the response to an older one. If you’ve got a myriad of tickets and you would like to find a given one, you can make use of the clever search functionality, which is available in the Help section of the Control Panel. We guarantee that you will receive a reply in no more than 60 minutes irrespective of the nature of your query or issue.